ICS Managed Services begins with cloud-based encrypted data backup and recovery solutions for all critical data. Cloud services and management, Microsoft solutions, VMWare virtualization are custom-fit to your systems to meet your business specifications to maintain and assure the integrity and performance that you need to run your business.
ICS manages your IT infrastructure, continuously improves your IT security position, and ensures the network business continuity that you need to run a successful business. In addition to fully managed services that conform to our high corporate standards we can provide temporary certified network engineer staff augmentation when needed for large projects, or unplanned staff loss.
ICS will help implement and will support strategic voice solutions, VoIP cloud managed and hosted IP PBX telephone services that keep you connected to your clients with reliable solutions that overcome traditional voice system failures and provide multiple ways that you and your staff can communicate with clients and each other no matter what and from any device and any location. Telecommunications has changed and you need to take advantage of current technology to improve your reliability to your customers and to reduce your cost for communication and collaboration services. No one has more experience or success providing and supporting communication technologies.
The ICS Help Desk is staffed and ready to answer your support calls, answer questions, and to assign the appropriate engineer to address your issue. Our representatives are technicians and can often address your concerns while you are on the phone. We employ only US Based staff that use our industry standard ticketing system to create and assign work orders. The system allows you to track the process while you interact with our team to resolve any issue.
